It’s rare that my girls get to go out for a real fancy treat, one that is food based but also worth getting dressed up for! We’ve previously had a wonderful Afternoon tea at The Langham and have often talked about some of the delicacies we came across. So, to have a repeat experience but in a new venue I did masses of research. There really aren’t that many choices, a fair few offer you a vegan tea option but once you’ve taken out all the nuts and seeds there are less options available, and whilst my girls may be dairy or dairy and egg free, that doesn’t necessarily mean they want to eat the vegan menu.
In my research I came across a Charlie and the Chocolate Factory afternoon tea at One Aldywch. This sounded both exciting and a possibility as they specifically stated that they could cater for any dietary requirement, if given notice. I contacted the hotel and was given a very welcoming contact, who checked with the chefs and confirmed we could be catered for. It sounded so exciting and we couldn’t wait for our tea featuring “fizzy lifting drinks, snowberry jam, chocolate milkshake mixed by waterfall”.
I have to say I’ve really struggled with whether to post this review as I don’t like to be negative, but honesty is the best way and we found the whole experience so deeply disappointing.
The hotel is lovely, with a modern feel and some elegant features like a checkerboard mirrored lift to get to the bathrooms – notably the bathrooms (always a giveaway) were nothing special, you didn’t feel like you were anywhere luxurious.
The service was okay, we were made to feel welcome but it was painfully slow, so slow in fact that we spent a lot of time looking over our shoulders for something to arrive. I know we are tricky as we all have different requirements but I’d given them 2 months notice and they were the ones who said they were happy to cater for us. Honestly, don’t say you can deliver if you can’t!
So onto the food… which was at best only ok, there was nothing that made you go wow.
For the standard vegetarian savouries (that I had and I’m mentioning first as these didn’t need to be tweaked to be made safe and should be the knock out dishes they wheel out daily) there was a relatively tasty cheesy tart, the driest brioche you have ever eaten filled with something unidentifiable and purple, a very earthy beetroot wrap and a rather nice coronation cauliflower in matcha bread. There were cheesy scones which were good, but I’ve had better. So one nice savoury.
For the girls they got avocado in bread – honestly I couldn’t believe the lack of imagination. There was also a very plain chicken sandwich and a rather challenging beetroot wrap. Big S got some nice hummus topped with a carrot puree but it came with a spoon rather than something to dip in. Who eats hummus with a spoon? Then there’s the scones. Oh my goodness they were bad, like hard biscuits you could hardly swallow, you really couldn’t imagine a worse scone (and vegan scones are so easy to make!)
The sweet course looked prettier, it had it’s own stand and came with some candy floss which did make everyone smile but the flavours and execution were nothing special.
The standard options were some tasty little lemon sponges, chocolate financiers and fairly good scones with jam, there was an Eton mess which would be nice if you liked cream (I don’t) and a very milky chocolate mousse and super minty chocolate drink. The there was a red velvet cake pop which was just unpleasant – sorry but when you’re charging £45 per head I think you need to do better than unpleasant.
The girls sweet course was far worse, I just don’t know how they made dairy and egg-free food so horrible. I know I’m probably far more experience in cooking free-from but I’m not saying I can cater or people and then charging them 5* prices for horrible food. On the plus side the little chocolate sponges were quite nice. But then the chocolate mousse was the most bitter chocolate I have ever tasted, the same awful scones appeared, the chocolate drink was again far too dark and worst of all both girls reacted to traces of milk and needed antihistamine. All that and they charged adult price for little S when she should have been charged the child price.
Sorry One Aldwych but we came away so disappointed and underwhelmed; this special occasion was anything but special, cost a fortune and has put us off trying somewhere else new. Maybe we should have made a fuss on the day, but eating out with allergies is challenging and we try to make the experiences as pleasant as possible, and making a fuss in front of the girls just makes the whole thing worse.
So all in all I wouldn’t recommend afternoon tea at One Aldywch, even the standard version was anything but magical and only had a vague hint of Charlie and the Chocolate Factory; save your money or save up and go somewhere like The Langham where you will have an experience to remember.
Thank You for posting this review, interesting that only last week when I enquired if they could do an afternoon birthday tea for my dairy, egg, nut and fish they said they couldn’t accommodate! I also said they were allergic to specific types of fresh fruit too so maybe this threw them.
You have just made me feel so much better and saved us all from disappointment.
what good timing! That is very interesting and in fact I’m glad they told you they are unable to cater, maybe they realised they couldn’t cater after trying to for us. If you find a better destination let me know! I had heard the Wolseley was good but no personal experience x
Thank you so much for your review. I have also been disappointed in places that promise and just don’t deliver. Share your pain on that one. Maybe you could set up a special all treats catering afternoon tea. We’d come. We’d pay 5* the price just for the luxury of knowing there was friendly food for all. So sorry that you were fleeced and your poor little ones were not safe there. On the upside they are so lucky to have you catering for them every day 💪👍😘
Awww you’re too nice. I’d love to do something like that but I’m just not brave enough 😘